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Neighborly Backing
Supported by Neighborly Assetco LLC with affiliates including Molly Maid and Glass Doctor, providing shared resources and brand stability.
Diverse Revenue Streams
Multiple services from window cleaning to holiday lighting enable year-round operations and recurring customer jobs.
Financial Disclosure
Item 19 reports Annual Gross Sales data for 94 businesses, including low-high range and performance percentiles.
About Window Genie
Window Genie SPV LLC, a subsidiary of Neighborly Assetco LLC, franchises residential and commercial window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting services. The brand traces to a predecessor offering franchises since 1998, with current franchising under Neighborly since 2021. It operates 103 franchised units across 35 states.
Franchisees deliver exterior home services including window cleaning with proprietary WG-57 Glass Cleaner, pressure washing, seasonal holiday lighting, gutter cleaning, and window tinting using approved films from suppliers like SunTek and Huper Optik. Operations are home-based or small commercial spaces, supported by required software systems, call center, and affiliate HelpDesk programs. Territories cover up to 50,000 qualified households with limited non-exclusive protection.
Neighborly Assetco LLC is the direct, wholly-owned parent of Window Genie SPV LLC. It is ultimately controlled by investment funds affiliated with Kohlberg Kravis Roberts & Co. L.P. (KKR) following the KKR Acquisition on August 31, 2021.
The business model
How a Window Genie territory actually makes money at the unit level.
Initial Investment
Ranges from $136,064 to $305,683, including $40,000 minimum franchise fee for territories up to 50,000 households, start-up package, vehicle, and three months working capital.
Ongoing Fees
7% royalty on Gross Sales, 2% marketing, $515.45 monthly technology fee, plus call center at $349/month and other program fees.
Territory Structure
Protected up to 50,000 qualified households; non-exclusive with franchisor rights to key accounts and affiliates.
Supply Chain
Approved suppliers required for proprietary products and software; rebates from ProTradeNet shared 50% to franchisees.
System Scale
103 franchised units at year-end 2025, stable after net zero change with 9 openings offsetting closures.
Quick facts
Initial franchise fee
$40,000
Total investment range
$136,064 – $305,683
Royalty
7.00% of gross revenue
Marketing fund
2.00% of gross revenue
Founded
2020
Headquarters
Waco, TX
Active US franchisees
n/a
Total US units
n/a
Training & support
What the franchisor + parent platform provide. And what they don't.
What's provided
- +Pre-opening training per Franchise Agreement Sections 6B and C
- +Refresher training courses as determined necessary
- +Required attendance at regional meetings and annual conventions
- +Ongoing consultation visits and Operations Manual updates
- +Periodic assistance with MAP Fund and approved suppliers
Honest disclosure: what's NOT provided
No specific details on initial training content, hours, or location; except as listed, no other assistance required.
Capital + financing paths
Most operators use one of these four paths to fund the initial investment.
SBA Loans
Eligible for SBA 7(a) financing on initial investment up to $305,683.
Third-Party Lenders
Neighborly network may connect to preferred lenders for franchise purchases.
Self-Funding
Lump sum initial fee and as-incurred costs suit equity-funded buyers.
Process timeline: inquiry → grand opening
Typical 12-16 week path from first call to launching your first customer route.
Week 1: Inquiry
Submit application; review qualifications for territory availability up to 50,000 households.
Week 2-3: FDD Review
Receive and analyze Franchise Disclosure Document covering fees, investment $136,064-$305,683, and Item 19 data.
Week 4: Validation
Speak with existing franchisees; assess 103-unit system performance.
Week 5: Agreement Signing
Pay $40,000-$47,500 initial fee; secure territory and enroll in software.
Week 6-8: Setup
Acquire start-up package, vehicle, and complete pre-opening training.
Week 9-12: Launch
Grand opening advertising minimum $3,500; begin operations with call center support.
Find out in 60 seconds
Are you a Window Genie match?
12 questions. Math-first. No high-pressure sales call afterwards. Just your fit-score and the reasoning behind it.
Take the assessmentCommon questions
How much does a Window Genie franchise cost?
Initial franchise fee is $40,000 for territories up to 50,000 households, up to $47,500 maximum; total investment ranges $136,064 to $305,683.
What is the Window Genie initial investment range?
From $136,064 low estimate to $305,683 high, covering fee, vehicle, start-up package, training, advertising, and three months working capital.
What are Window Genie royalty and marketing fees?
7% royalty on Gross Sales; 2% marketing fee; plus $515.45 monthly technology and $349 monthly call center.
Does Window Genie provide financial performance representations?
Yes, Item 19 discloses 2025 Annual Gross Sales for 94 reporting businesses: low $65,492 to high $1,752,781, 37% at or above average.
How many Window Genie franchises are there?
103 franchised units at 2025 year-end across 35 states; no company-owned.
What training does Window Genie offer?
Pre-opening per agreement, refresher courses, regional meetings, annual convention; ongoing support via visits and manual updates.
Is Window Genie territory exclusive?
Limited non-exclusive protection up to 50,000 qualified households; franchisor reserves key accounts and affiliate rights.
Window Genie vs Glass Doctor?
Both under Neighborly; Window Genie focuses window cleaning, pressure washing, lighting; Glass Doctor on repair, both share support infrastructure.
What services does Window Genie provide?
Window cleaning, pressure washing, holiday lighting, gutter cleaning, window tinting for residential and commercial.
Window Genie franchisee reviews?
System stable at 103 units; Item 19 shows sales range $65k-$1.75M for 94 reporters; contact existing owners for direct feedback.